Customer story · Puma

Puma connects back-to-school advertising to shopping center visits

Puma wanted to bring back-to-school shoppers into its stores at 18 shopping center properties and measure visits rather than impressions. Adentro combined Retail Media audiences, the Affinity Network, Retargeting, and Walk-Through Rate™ to measure visits and online purchases together.

CAMPAIGNWho was reached?An exposed audienceOBSERVED RESPONSEWho came in?Observed visits, not causal liftTHE NEXT QUESTIONWhat changedbecause of it?Incremental impact needsa suitable study design.THREE DIFFERENT QUESTIONS. KEEP THE ANSWERS DISTINCT.
Conceptual illustration—not customer creative or product UI.
5.63:1

Overall ROAS
on a one-month back-to-school flight

4,996

Shopping center walk-throughs
matched to ad-exposed shoppers

503

Online sales
tracked by pixel

The challenge

Puma's goal paired brand awareness with in-store traffic across 18 shopping center properties.

The seasonal window was short. The flight ran only July 25th to August 25th.

Puma needed walk-throughs and online purchases in the same report.

The solution

1. Retail Media: Reach known shopping center visitors

Through a shopping center operator's retail media program, WiFi audiences from the properties became Retail Media for Puma.

Those shoppers were known visitors to the properties, not modeled guesses.

2. Retargeting: Combine audiences for seasonal creative

Adentro combined the shopping center audiences with Affinity Network audiences into one paid audience for back-to-school creative. That audience drove 83% of the walk-throughs.

The campaign reached 2.8M people with 10.2M impressions, earning 19,000+ engagements at a 0.18% CTR.

3. Walk-Through Rate™: Measure visits and online sales

Walk-Through Rate™ matched ad-exposed shoppers to verified visits at the shopping center properties, recording 4,996 walk-throughs. A separate pixel tracked 503 online sales.

Adentro estimated 3,060 in-store Puma purchases. Estimated in-store transactions are not the same as confirmed Puma store visits.

The results

  • 5.63:1 overall ROAS, on a one-month back-to-school flight
  • 4,996 shopping center walk-throughs, matched to ad-exposed shoppers
  • 503 online sales, tracked by pixel
  • 3,060 estimated in-store Puma purchases (estimated, not confirmed Puma store visits)
  • 83% of walk-throughs from the combined shopping center and Adentro retargeting audience
  • 2.8M reach and 10.2M impressions
  • 19,000+ engagements at a 0.18% CTR

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