Customer story · John Hardy

John Hardy connects digital OOH markets to measured store visits

John Hardy wanted paid media that supported its digital out-of-home footprint and was judged first on store visits, then on online sales. Adentro combined zip-targeted paid social, creative testing, and visit matching alongside Meta pixel purchase tracking.

CAMPAIGNWho was reached?An exposed audienceOBSERVED RESPONSEWho came in?Observed visits, not causal liftTHE NEXT QUESTIONWhat changedbecause of it?Incremental impact needsa suitable study design.THREE DIFFERENT QUESTIONS. KEEP THE ANSWERS DISTINCT.
Conceptual illustration—not customer creative or product UI.
11:1

ROAS
return on ad spend

138%

Walk-through growth
increase in monthly walk-throughs since launch

The challenge

John Hardy needed paid media judged on foot traffic first. Retail visits mattered more than clicks or impressions.

The same campaign also had to show its effect on ecommerce sales as a secondary KPI.

Digital targeting had to match the brand's digital OOH footprint.

The solution

1. Retargeting: Align paid social with the OOH footprint

Adentro ran paid ads targeted by zip code to align with John Hardy's digital OOH initiatives. The campaign flight delivered 9 million impressions.

2. Creative testing: Shift spend to the format that drives visits

The team A/B tested dynamic map carousels against static images and video, then shifted spend toward the format that drove more store visits.

3. Walk-Through Rate™: Measure store visits and online sales together

Walk-Through Rate™ matched ad-exposed people to device-verified, on-premise visits.

Meta pixel data separately tracked online purchases from the same audiences, covering both KPIs.

The results

  • 11:1 ROAS, return on ad spend
  • 138% walk-through growth, increase in monthly walk-throughs since launch
  • 9 million impressions from the campaign flight

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